Terms and Conditions

Terms and conditions of use and sale for the Network Food Site

Last Updated: 10/09/2020

The Network Food aims to give You a superb home shopping service. We have set out below the conditions under which You are allowed to use the Site, what You can expect from Us and see the terms on which You place Your order.

CORONAVIRUS (COVID-19) – Updated 10/09/2020

Since the coronavirus (COVID-19) outbreak, the UK is now a rapidly changing and uncertain landscape. COVID-19 has impacted every avenue of our lives and altered the way we live – therefore we’ve been changing how we work to help us all manage as best we can during an uncertain time and to support our vulnerable customers.

Until further notice, when you place an order using the Network Food site, the below terms shall apply with the following amendments:

 

Changing your mind, orders which fail to meet our usual high standards and substitutions

 

a) You can change Your Order before Your Delivery or Collection, up to the time stipulated on Your Order confirmation email the day before Your Delivery or Collection.

 

Delivering Your goods

a) Delivery drivers will no longer be able to offer to take Your Order into Your home on Delivery or help you unpack your order. Delivery drivers shall instead undertake contactless Delivery by leaving Your Order on your doorstep or in your communal area and stepping back 2 metres.

b) The Delivery driver shall require on Delivery that You (or a person in Your household over the age of 18) are visible to accept Delivery, so that they are able to challenge Your age if felt necessary by the driver (see clause 3.6.5).

c) You shall present your ID when challenged in a contactless manner (by presenting the ID for inspection and stepping back or otherwise) such that the Delivery driver is able to properly verify the ID presented.

Governing Law

r) These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts.

Changes to these Terms

s) We reserve the right to make changes to these Terms and Conditions at any time. If We make any changes to these terms and conditions We will let You know as soon as possible by posting the changes on Network Food.

1. DEFINITION OF TERMS

"You" and "Your" means the person ordering Goods from Network Food, who must be over 18 years of age.

"Network Food" or "We" or "Us" or "Our" means Network Food Stores Limited whose registered office is at Unit A5, Brantwood Industrial Trading Estate, London N17 0DX.

"Account" means Your details and shopping history which is created when You register to shop through the Our Groceries Site.

"Collect" means You collecting or the person You have asked to collect on your behalf the goods that You order from the Network Food store address that is stated in Your order (and that address must be within Our collection catchment area) and "Collection", "Collecting" and "Collected" shall be interpreted accordingly.

"Deliver" means Us (or a third party delivery agent nominated by Us) delivering the goods that You order to the address stated in Your order (and that address must be within Our delivery area) and "Delivery" and "Delivered" shall be interpreted accordingly.

"Let Us Know" means change or cancel Your order via Our Groceries Site or call Our Groceries Contact Centre. You may also write to Us at Unit A5, Brantwood Industrial Trading Estate, London N17 0DX.

"Site" or "Website" means Our Groceries Website at https://networkfood.co.uk and for the avoidance of doubt, excludes purchases of financial services goods, and from all other areas of www.networkfood.co.uk.

2. TERMS OF USE

This section explains how You are allowed to access and use the Site.

2.1 Use of and access to the Site

2.1.1 From time to time it will be necessary for Us to carry out maintenance on the Site which may result in occasional periods of downtime.

2.1.2 We can't promise that the Site will be uninterrupted or error-free or that defects in the Site will be corrected.

2.1.3 You can use the Site to browse and buy goods and services from Us and to manage your account with Us but not for any other purpose.

2.1.4 You must not use Your Network Food email/username and password combination to access the Site, or any part of the Site, including Your shopping list or favourite items, from anyone else's site. That is because access to the Site by commercial organisations, whether or not acting on behalf of Our customers, is strictly prohibited.

2.2 Content of the Site

2.2.1 We may update the Site from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. Although we try to update the information on the Site, we make no representations, warranties or guarantees, that the content on the Site is accurate, complete or up-to-date.

2.2.2 We do not guarantee that the Site, or any content on it, will be free from errors or omissions.

2.2.3 All rights, including without limitation any intellectual property rights, in any data on the Site, or any part of the Site, provided by Us or You, or any third party, such as for example Your shopping list or favourite items (the Data) will automatically be owned by ASDA. You agree that You are not allowed to use the Data, or permit any third party to use it, without Our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us.

2.2.4 You are responsible for configuring Your information technology, computer programmes and platform in order to access the Site. You should use Your own virus protection software.

2.2.5 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.

2.3 Non ASDA Websites

Sometimes to help You in Your shopping experience We may include links to other non ASDA websites. As You would expect, ASDA is not responsible for the content of those websites.

2.4 Governing Law

These terms of use are subject to English law and the exclusive jurisdiction of the English courts.

2.5 Changes to these Terms

If We make any changes to these terms of use We will let You know as soon as possible by posting the changes on Our Site.

3. TERMS OF SALE

These terms of sale will apply if You place orders on Our Site.

3.1 Becoming a Customer

3.1.1 To place an order on Our Site You must be over 18 years of age, require Delivery in Our Delivery area or a Collection in Our collection catchment area and have a credit or debit card acceptable to Us in Your name.

3.1.2 When You register You will create a username and password which You must use whenever You shop with Us. You must treat Your username and password as confidential and must not disclose it to any third party. Please keep this information in a safe place because You will be responsible for all activities and orders made under Your password and username. If You think that someone else may either know or be using Your username and password, please contact Us immediately.

3.1.3 We reserve the right to decline a new customer registration or to suspend or disable Your Account at any time and at Our sole discretion.

3.2 Our Contract

3.2.1 Our Site invites You to buy goods from Us. Once You have placed an order on the Site We will send You an order acknowledgement by email setting out what You have ordered and the price of Your order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed Delivery of the goods to You or You have (or the person you have requested to Collect on your behalf has) completed Collection of the goods from Us. At this time You become the owner of the goods. This means that You will have no legal liability in connection with Your order until Delivery or Collection (as applicable) is completed.

3.2.2 These terms regulate the supply of goods to You by ASDA. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

3.2.3 The failure of ASDA to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. ASDA reserves its rights in respect of these terms and conditions at all times.

3.3 Price

3.3.1 The price of the item(s) You order will be the price on the Site at the time You place Your order or amend Your order. If a new price or promotion is in place after You have placed Your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to Your order.

3.3.2 We give You the choice of ordering certain items such as fruit and vegetables either by weight or by quantity. As it is difficult to select loose items such as these to an exact weight, if You order these items by weight We'll charge You for the actual weight picked - and We always try and get as near as possible to the weight You ordered. Loose items are priced by weight in store, meaning that if You order by quantity and the items picked in store have a higher than average weight, You may be charged more than the guide price given online at time of order. If the items in store have a lower than average weight, You may be charged less than the guide price given online at time of order.

3.3.3 In addition to the price you will also be charged:-

  • a. a Delivery slot or a Collection slot charge; and
  • b. If the total price of Your items for Delivery is £39.99 or less; or Collection is £24.99 or less then You will be charged an additional £3 (the “Minimum Basket Charge”).

All charges, with the exception of single use carrier bag charges, will be displayed in the ‘Your Trolley’ section on the Site. The total price of Your items excludes delivery, collection and carrier bag charges.

3.3.4 For Your protection and security, and in order to verify the debit or credit card details provided, We will contact Your card issuer and perform a 3DS authentication check, or if your card is not enabled we will request a pre-authorisation of 1p on the day You checkout Your order to request a pre-authorisation of 1p. We will verify Your card for 1p each time You amend Your order. It is important to point out that this pre-authorisation is NOT a charge to Your card and will not be billed to You. Your card issuer may hold this amount for a short period, but this will never be taken from Your account.

3.3.5 The day before or on the day your order is Delivered or Collected, we will request a pre-authorisation for the amount of Your order at the time it was checked out, which is the amount shown to You when You confirm Your online order. We do this to ensure that the card details are still valid and that You have sufficient funds to complete the transaction.

3.3.6 We will debit the total value of Your checked out order once it has been Delivered or Collected. However, if there are differences between Your checked out order and the contents of Your Delivered or Collected order, an adjustment will need to be made to the amount debited from Your debit or credit card. In the event the total value of goods Delivered is less than the checked out order amount (for example if an item was unavailable and removed from Your order or due to price changes in accordance with

3.3.1 above), You will be refunded the difference. In the event the total value of goods delivered is more than the checked out order amount (for example if the price of weighted items differs from the amount specified in Your order in accordance with

3.3.2 above) or due to price changes in accordance with

3.3.1 above) You may see a separate charge on Your credit or debit card statement. The total amount payable by You for Your order (following any adjustment required) will be the amount shown at the bottom of the Delivery note given to You at the time of Delivery or Collection. Any required adjustments will be processed on the day of Delivery or Collection and may appear as a separate line on Your credit or debit card statement. However, the adjustment may take up to 5 working days to appear on Your statement depending on Your card issuer.

3.3.8 All prices quoted are inclusive of any Value Added or other tax

3.4 No Excuses Guaranteed Changing your Mind

3.4.1 You can cancel Your order at any time prior to Delivery or Collection. If You want to add Goods to Your order or remove Goods and keep the same Delivery or Collection date, You need to Let Us Know before the order cut off time specified in Your order confirmation found on Your ASDA online account, a copy of Your ASDA order confirmation will also be emailed to You. However if You forget or change Your mind later, You can request a refund by following the steps at clause 3.4.3 below. If you find an item(s) is missing, you can request a refund for the missing item(s) within 3 days of Delivery or Collection through Your Asda Grocery Home Shopping account or within 30 days of Delivery or Collection by calling us on 0800 952 0101. Refunds are subject to checks in accordance with our returns criteria and processing.

3.4.2 You can change Your order anytime up to Delivery or Collection, but We won't necessarily be able to Deliver during Your originally selected Delivery slot, or provide Your Collection during Your originally selected Collection slot. We may need to agree another day and time to complete Your order.

3.4.3 If you have ordered items which are not liable to deteriorate, or expire rapidly, and are not listed in clause 3.4.4 below You are able to change your mind and cancel your order for any reason within 30 days after Delivery or Collection for a full refund by calling us on 0800 952 0101. You will not be able to change your mind and cancel an order for items which are listed in clause 3.4.4 below after a period of 4 days from Collection or Delivery unless these items are damaged or faulty or in any way does not meet Our usual high standards. Items which are liable to deteriorate, or expire rapidly can be returned in accordance with clause 3.4.6 below.

3.4.4 Your right to return an item does not apply to certain goods unless these goods are faulty on Delivery or Collection or mis-described. These items are:

  • Newspapers and magazines;
  • CDs, DVDs, videos and computer software (which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying);
  • items which cannot be resold for health and hygiene reasons once unwrapped (e.g. example body jewellery, mattresses, bedding, certain items of clothing, personal grooming products, medicines and certain baby products); flat pack furniture that has been partially or fully assembled;
  • and items which have been installed using Our installation service.
Orders which fail to meet our usual high standards

3.4.5 When Your items are delivered please check that the order is not damaged. In the event that Your order is visibly damaged or in any way does not meet Our usual high standards, please Let Us know as soon as possible by calling us on 0800 952 0101. You can also request a refund through Your Asda Grocery Home Shopping account within 3 days of Delivery or Collection. Refunds are subject to checks in accordance with our returns criteria (at 3.4.6 below) and processing.

3.4.6 If you discover that an item is damaged or faulty or in any way does not meet Our usual high standards, please do not continue to use your item(s) and please retain the original packaging where possible. You are responsible for the goods from Delivery or Collection and You must store the goods in the manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.) as We may require them to be returned and they must be returned to Us in the same condition as they were Delivered to, or Collected by, You. The returns policy for damaged or faulty items is set out below:

  • Returns policy for items which are not liable to deteriorate, or expire rapidly - If You return an item(s) which is damaged or faulty, mis-described or parts are missing straightaway or within 30 days of delivery or collection you may request either a full refund, a price reduction, or replacement or repair of the item(s). If You discover the item(s) is damaged, faulty, mis-described or parts are missing after 30 days from delivery or collection, You may return the item(s) and request either a repair or replacement. If the repair or replacement provided by Us is not satisfactory, You can then request either a refund or price reduction. Please note that sometimes it will not be possible for Us to provide a replacement or repair for an item (e.g. because the product/parts no longer exist). In these circumstances ASDA will offer You a refund or price reduction.
  • Returns policy for items which are liable to deteriorate, or expire rapidly - If You are not happy with the quality of any item(s), We will happily offer you a replacement item(s) or refund the money paid for the item(s) if You let Us know before the expiry of the "use by" or "best before" date indicated on the item(s) or, where an item is loose and does not specify a "use by" or "best before" date, within 7 days after You received Your order. You must store the item(s) in the manner appropriate to the type of goods (e.g. keep chilled goods chilled) as We may require them to be returned and they must be returned to Us in the same condition they were Delivered to, or Collected by, You. Note that sometimes it will not be possible for Us to provide a replacement for an item (e.g. because the item no longer exists). In these circumstances We will offer you a refund for the item only.

3.4.7 We take great care to source Our fresh produce from sustainable and ethical sources, supporting growers when seasonality and availability permit. This involves produce being sourced when it is in season from countries around the world. Consequently You may receive the same product from a number of different countries throughout the year. You will be able to see the country of origin on the pack at the point of Delivery or Collection, or alternatively You can ring Your local store and ask for the country of origin of any item of produce. If the country of origin of Our produce does not meet Your expectations We will happily refund the money if you let Us know within 7 days after You received Your order. You must store the goods in the manner appropriate to the type of goods (e.g. keep chilled items chilled) as We may require them to be returned and they must be returned to Us in the same condition they were Delivered to, or Collected by, You.

3.4.8 Many of Our own brand products carry the Try Me Love Me promise and if You’re not 100% satisfied with them please contact Customer Services and We will arrange for a refund and also an e-voucher will be credited to Your Account (to the equivalent value) to allow You to choose a replacement product as part of your next online shop with Us. Our Try Me Love Me promise applies to any item featuring Try Me Love Me on the packaging. How refunds work

3.4.9 If You are entitled to return goods or cancel Your order under this clause 3.4 and We have already debited Your card, We will reimburse any sum received from You including the cost of the standard delivery charge if applicable, in respect of such goods by crediting the card You paid with. We shall not refund the difference between the standard delivery charge and any premium delivery charge you have selected when ordering the goods. Please note that We shall not be responsible for any return costs for goods returned unless they are faulty, or otherwise permitted by these terms. Refunds can take up to 20 days to appear in your bank or credit card account. This may depend on which bank you use and where it is located. We will make any refunds within 14 days of receiving the goods back or if we are collecting the goods from you, within 14 days of receiving your notification to us that You wish to return the goods.

3.4.10 If You have any problems with your purchase, or want advice on whether your items are considered liable to deteriorate or expire rapidly, we can offer help and assistance. Please contact Customer Services by emailing us or call (+44) (0)800 952 3003 between 8am and 8pm (GMT), 7 days a week.

3.4.11 Your rights under UK or your national consumer legislation and any Manufacturer Guarantees are not affected.

3.5 Stock Shortages on Popular Goods

3.5.1 We do Our best to ensure that We have amazing availability but We do occasionally run out of some goods. When You place Your order We will ask if You would like Us to substitute an alternative similar product if Your chosen goods are not in stock at the time We dispatch Your order. If You do and when You receive Your order, You are not happy with the substitution, please Let Us Know as soon as You can so that We may handle this in accordance with clause 3.4. Please read all information on the product label carefully including any accepted substituted products. Where possible to do so, Our drivers will take You through the substitutions on the doorstep so if You let Our driver know s/he will take the goods away at that time. Where possible to do so, Our Collection colleagues will take You through the substitutions upon Collection, so if You let Our Collection colleague know s/he will take the goods away at that time.

3.6 Delivering Your Goods

3.6.1 We always aim to Deliver Your goods within the Delivery slot We have agreed with You, but We cannot accept liability if We Deliver the goods outside of this slot or don't Deliver all or any of the goods in Your order. Instances where it may not be possible to deliver Your order may include (but not limited to):

  • where the driver believes it is unsafe or impractical to approach the property
  • where the driver believes it is unsafe to deliver due to an uncontrolled/dangerous dog
  • where the driver cannot deliver to the property due to bad weather

3.6.2 Ownership of, and risk in, the goods will pass to You once Your order has been Delivered. Read all information on the product label carefully including any accepted substituted products. If the delivery address stated on Your order is not the address where You live We will not be liable for any damage or detriment to the goods caused by their onward delivery to You.

3.6.3 We can only Deliver to an address stored in Your address book in the Your Account section of Our Site. We can only make a Delivery to an address within Our delivery area.

3.6.4 Our commitment is to deliver Your order to Your front door and offer to take it into Your home. There may be circumstances where this may not be possible (including but not limited to):

  • where the driver believes they are at risk of injury;
  • where the driver believes any stairs to Your front door are structurally unsafe;
  • where the driver believes it is unsafe to enter the property;
  • where the driver has not received clear permission to enter the property.
  • where the driver is under instructions from Us not to enter the property (for example, due to Government guidelines relating to COVID-19).

In these circumstances the driver may ask to meet you in another location, as close as possible to your front door. If You are unable to meet the driver in another location then Your delivery may not be completed. You will not be charged if We are unable to successfully deliver Your Goods.

3.6.5. We are an ethical retailer and are committed to upholding both our legal and social obligations as a retailer of products. To achieve this position, we have a number of control checks throughout our purchase and delivery process, for example, we will only deliver to somebody who is, in our reasonable opinion, aged 18 or over.

It is your responsibility to ensure that the person accepting delivery is over 18 and can demonstrate this to us if challenged. If we are not satisfied that the person accepting delivery is over the age of 18, then we may not hand over your delivery. If there is no one at the Delivery address who is 18 years of age or over, we'll notify You of Our visit and will return the goods to Our store. We'll then contact You to arrange re-Delivery at a convenient time. You may have to pay another Delivery charge for this.

We also follow a "Challenge 25" policy for the purchase of alcohol and other age restricted products such as tobacco, DVDs and aerosols. Accordingly, when delivering age restricted products, if the person accepting your order appears to be under the age of 25, the driver will request photo ID (such as a passport, EU Photocard driving licence, National ID cards or proof of age card e.g. Citizencard, Validate UK, Portman Group card or local authority card with a holographic PASS logo) to prove that they are over the age of 18 and can lawfully purchase such products.

3.6.6 Due to licensing restrictions We can only Deliver alcohol during the licensing hours that are within Our Delivery times. These may vary by local store restrictions but are generally 8am - 10pm Monday to Saturday and 10am - 10pm Sunday in England, Wales and Northern Ireland; and 10am - 10pm Monday to Sunday in Scotland.

3.7 Collecting Your Goods

3.7.1 We always aim for You to be able to Collect Your order within the Collection slot We have agreed with You, but We cannot accept liability if We provide the goods for Collection outside of this slot or do not provide all or any of the goods in Your Collection order.

3.7.2 Ownership of, and risk in, the goods will pass to You once You have (or the person You have requested to Collect on Your behalf has) Collected Your order.

3.7.3 We can only allow Collection of orders from the ASDA store address stated in Your order (and that address must be within our collection catchment area). Your address (as stated in Your address book in the Your Account section of Our Site) must also be within Our collection catchment area

3.7.4 For security reasons, Our Collection colleague will ask You (or the person You have requested to Collect on Your behalf) a security question at the point of Collection of Your order. If You or the person You have requested to Collect on Your behalf are not able to answer the security question at the point of Collection We reserve the right to return the goods to Our store. You must treat Your security details as confidential and must not disclose it to any third party (unless you have requested someone to Collect the order on Your behalf). If You think that someone else may either know or be using Your security details and You have not authorised them to Collect Your order on Your behalf, please contact Us immediately.

3.7.5 If there is no one to collect Your order at the Collection point who is 18 years of age or over, We will notify You and return the goods to Our store. We'll then contact You to re-arrange Collection at a convenient time. You may have to pay another Collection charge for this. Customers who are lucky enough not to look 25 or over, will be asked by Our Collection colleague to provide proof of age to show that they are 18 or over. Orders can only be Collected by persons over 18 years of age to ensure that We comply with laws regarding the sale of age-restricted goods e.g. alcohol.

3.7.6 Due to licensing restrictions We can only provide alcohol for Collection during the licensing hours that are within Our Collection times. These will vary by store but are currently 8am - 10pm Monday to Saturday and 10am - 10pm Sunday.

3.8 What We are Not Liable For

3.8.1 Whilst We take every care to Deliver Your order or provide Your order for Collection (as applicable), We cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods Delivered to You or having the goods available for Collection from Us, arising out of Our supply or failure to supply the goods to You.

3.8.2 Nothing in this Agreement shall in any way limit Our liability for death or personal injury resulting from Our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.

3.8.3. The goods are sold to You on the basis that You are a consumer therefore We will not be liable for any special losses that You might suffer using, re-distributing or reselling the goods as part of a business.

3.8.4 With the exception of faulty goods or returns made in accordance with clause 3.4 of these terms, We shall not be liable for goods once they have been Delivered to the delivery address, or Collected from us at the collection address, stated in Your order and if You ask a third party to move, transport or deliver the goods to any other address following Our Delivery or Your Collection, We shall not be liable for anything that that third party might do to the goods.

3.9 Use of Cards

3.9.1 If You find Your card has been used without Your authority please tell Us within 24 hours of finding out. You must also tell Your card issuer within the time limits You agree in Your card scheme rules.

3.9.2 You must pay for Your order using a UK based credit or debit card.

3.10 Expiry Dates

3.10.1 The colleagues who put together Your order are carefully trained to select goods with a reasonable amount of time left on the expiry date (just as You would if You were in store shopping Yourself). However, please note that some fresh produce items naturally only have limited shelf life when they arrive in the store, therefore it is reasonable for them to have a shelf life of less than two days when they are Delivered or Collected.

3.10.2 A ‘typical life’ logo may be displayed next to some of Our fresh produce items to show You the typical shelf life You can expect of that product from the date of Delivery or Collection. While We try our best to give You an accurate estimate of a product’s typical shelf life, due to the nature of fresh produce, We cannot guarantee that a product will stay fresh for the typical shelf life displayed.

3.11 eVouchers

3.11.1 eVouchers are valid only on Grocery shopping orders placed on Our Groceries Site subject to these general terms and conditions. Your use of an eVoucher indicates Your agreement to be bound by these eVoucher terms and any eVoucher terms on the eVoucher itself. ASDA will only honour an eVoucher if it is used in line with these terms and conditions of issue.

3.11.2 eVouchers that have not been issued by ASDA cannot be used on Our Site.

3.11.3 eVouchers that have been issued by ASDA are and shall remain the property of ASDA.

3.11.4 eVouchers can be added to Your Account by entering the code at checkout or in the Your Promotions/eVouchers section in Your Account. To apply an eVoucher to Your order You must select it in the promotions section at checkout. Use of an eVoucher may be subject to You providing proof of entitlement to use the eVoucher.

3.11.5 Each eVoucher issued is subject to specific terms and conditions of use. Unless expressly stated otherwise:

  • eVouchers cannot be used in ASDA stores;
  • eVouchers are not transferable and there is no cash alternative available.

Each eVoucher issued may be subject to other terms and conditions of use which may include, amongst other things:

  • only for use on orders placed on specific day(s) or within a specified period;
  • only for use on orders for Delivery or Collection on specific day(s);
  • only for use on orders for Delivery or Collection within a specified timeslot;
  • only for use on orders of a specific value;
  • only for use on a first order by a new customer;
  • only valid on orders that must contain a specific product, or a combination of specific goods;
  • may specifically exclude certain goods (which will always be tobacco, infant formula milk and prescription medicines but may exclude other goods as notified from time to time);
  • cannot be used in conjunction with either specific eVoucher(s) or any other eVoucher(s) whatsoever.

3.11.6 All eVouchers have an expiry date. After the expiry date the eVoucher will be removed from Your Account.

3.11.7 All offers are subject to availability and while stocks last.

3.11.8 eVoucher value(s) may be adjusted if the total discount value is greater than the value of Your order.

3.11.9 ASDA reserves the right to withdraw or cancel any of its eVouchers at any time, either as a whole or for specific goods, or Delivery or Collection areas. If this happens, then the eVouchers may not be used for any orders placed after the date of withdrawal or cancellation. ASDA reserves the right to reject or cancel the use of an eVoucher where fraud or illegal misuse is suspected.

3.11.10 All eVouchers are, and will remain at all times, the property of ASDA and are not transferable or for resale.

3.11.11 No eVoucher may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.

3.11.12 In using an eVoucher You warrant that You are the duly authorised recipient of it. If You redeem or attempt to redeem an eVoucher to which You are not entitled You may be committing a civil or criminal offence.

3.11.13 If We believe that any eVoucher is being misused illegally or where fraud is suspected, ASDA reserve the right to withdraw or cancel an eVoucher and take any further action as ASDA deem appropriate.

3.11.14 You will have no claim against ASDA in respect of such rejection or cancellation of an eVoucher.

3.11.15 ASDA shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any eVoucher or any failure or inability of a customer to use an eVoucher for any reason.

3.12 Single-Use Carrier Bags

3.12.1 If You choose to Collect from one of our Click and Collect lockers We will fulfil Your order with carrier bags unless you tell us not to when you check out. A compulsory charge of 40p will be added to Your order to cover the charge of the bags used for Your groceries.

If You choose home Delivery or Click and Collect from store You will receive Your shopping conveniently in crates for You to unpack. The ASDA colleague will then take the crates back when You have finished.

 

3.12.3 Please note that for food safety reasons We will still need to pack certain items into single-use carrier bags, such as fresh meat and fish. For these items, the single-use carrier bags will be free of charge.

3.13 Delivery Pass

3.13.1 The Asda Delivery Pass ("Delivery Pass") is provided by Asda Stores Limited ("we""us""our"). These terms and conditions set out the rules which apply to your purchase of a Delivery Pass.

To purchase a Delivery Pass you must be over 18 years of age and have a credit or debit card acceptable to us which is in your name.

The Delivery Pass means that you can receive (subject to the limitations set out in these terms and conditions) unlimited deliveries of orders which you have placed on our grocery online website https://groceries.asda.com ("Asda Groceries") in return for the payment of either a one-off fee or monthly instalments.

You can purchase the following Delivery Passes:

  • Anytime Delivery Pass - 12 months;
  • Anytime Delivery Pass - 6 months;
  • Midweek Delivery Pass - 12 months;

3.13.2 Any purchase of a 12 month pay monthly Delivery Pass will automatically renew at the expiry of the 12 month period. All auto-renewals will be processed at the Delivery Pass price on the date of renewal. Prior to any auto-renewal, we will contact you not less than 28 days before the renewal to allow you to cancel the Delivery Pass. You will be able to opt out of any auto renewal at any time by logging in to your account and prior to any auto-renewal, we will contact you not less than 28 days before the renewal to allow you to cancel the Delivery Pass. Any 6 month or 1 month Delivery Pass will not automatically renew and should you wish to extend the period you will need to purchase a further Delivery Pass for any continuation.

3.13.3 To use your Delivery Pass you must spend £40 or more on your order on Asda Groceries (“Minimum Qualifying Spend”). We reserve the right to increase or decrease the Minimum Qualifying Spend at any time. Any reduction in the Minimum Qualifying Spend will apply instantly to your Delivery Pass but If we do decide to increase the Minimum Qualifying Spend, that change will not apply to any Delivery Pass which you purchased before we made the change. It will only apply to any Delivery Pass which you purchase after we have made the change or upon any auto-renewal

Paying for your Delivery Pass

3.13.4 You can choose to pay for your Delivery Pass either by paying a one-off fee when you purchase your Delivery Pass or by paying for your Delivery Pass in monthly instalments.

3.13.5 If you choose to pay monthly we will collect payment from the account which you have notified to us. The first instalment will be collected on the date on which you purchase your Delivery Pass and each subsequent instalment will be collected on or around the same day of each subsequent calendar month during the selected Delivery Pass term.

3.13.6 If we are unable to collect payment from you using the payment method you have selected we will email you to notify you that the collection of the payment has been unsuccessful and you will have 5 days to update your payment details. Until we have received any outstanding payments your Delivery Pass will be suspended and if we are still unable to collect payment following the 5 day period your Delivery Pass will be cancelled.

When can you use your Delivery Pass?

3.13.7 Once you've purchased your Delivery Pass you can start using it immediately for orders which you place on Asda Groceries subject to the Minimum Qualifying Spend. You are not guaranteed a delivery slot through purchase of the Delivery Pass but you may choose any available delivery slot appropriate to the type of Delivery Pass which you have purchased.

3.13.8 If you have an Anytime Delivery Pass you can use your Anytime Delivery Pass for the delivery of any qualifying order that you have placed on Asda Groceries subject to a cap of one delivery per day.

3.13.9 If you have a Midweek Delivery Pass you can use your Midweek Delivery Pass for the delivery of any qualifying order that you have placed on Asda Groceries to be delivered on a Tuesday, Wednesday or Thursday subject to a cap of one delivery per day. If you have an order delivered on any other day of the week outside of this period you will be charged separately for delivery in accordance with the charges detailed on Asda Groceries.

Can you use your Delivery Pass to have orders delivered to another address?

3.13.10 You can nominate another address to have your orders delivered to but your Delivery Pass can only be used by you and cannot be shared with anyone else. You cannot transfer the Delivery Pass to someone else's name. If you are holidaying in the UK and want us to deliver an order to your holiday destination we will happily do this and you may use your Delivery Pass. However, you may not use your Delivery Pass where you ask us to deliver to other addresses such as friends or family where you are not the recipient of the order. We will monitor delivery addresses to make sure our customers are getting the best service we can offer and to ensure that your Delivery Pass is not being abused. We withhold the right to cancel your Delivery Pass at any time if we think you are using it outside of these Terms and Conditions. Where the Delivery Pass is cancelled for this reason we will not be able to refund any payments we have already received for that Delivery Pass but we will not charge you for future instalments that would have fallen due.

Missed Delivery

3.13.11 If we attempt to deliver your order and you are not at the address you have stipulated on the agreed day and time we will charge you for any additional delivery that we need to make for that order.

Seasonal Priority Booking

3.13.12 Delivery Pass holders shall have priority access to book delivery slots during the week prior to Easter and for the period running one week before Christmas until and including New Year's Eve.

We cannot guarantee delivery during such periods and slots will be subject to availability.

Recurring Slots

3.13.13 Where you have an active Delivery Pass you will be able to book recurring delivery slots. Only one recurring slot will be possible at any time and the recurring slot will remain active against your Asda Groceries account until the earliest of you skipping the recurring slot on two occasions or the expiry/cancellation of your Delivery Pass. We are unable to guarantee recurring slots falling on a Bank Holiday or over the Christmas or Easter periods or due to any other unforeseen circumstances.

Cancellation

3.13.14 There is a fourteen day cooling off period which starts when you purchase your Delivery Pass during which you can cancel your Delivery Pass. If you want to cancel your Asda Groceries Delivery Pass inside this 14-day cooling off period and have not used it, we will refund the cost of the Pass in full. If you want to cancel your Asda Groceries Delivery Pass outside of this 14 day cooling off period or have used your Pass, we will not be able to refund any payments we have already received, however if you've purchased a pay monthly pass we will not charge you any future installments.

3.13.15 To cancel your Delivery Pass please contact the Asda Contact Centre on 0800 952 0101.

Liability

3.13.16 The Delivery Pass is sold to you on the basis that you are a consumer and we will not be liable for any business loss (including but not by way of limitation, loss of profits, revenue, contracts, anticipated savings, or wasted expenditure). If we are in breach of these terms and conditions we will only be responsible for losses that you suffer as a direct result of that breach to the extent that those losses are reasonably foreseeable to both of us at the time you purchase your Delivery Pass.

3.13.17 This section shall not limit or affect our liability if we act negligently and this causes death or personal injury and does not otherwise exclude or limit any liability which law prohibits us from limiting or excluding.

Saving Guarantee

3.13.18 We guarantee that your Delivery Pass will cost you less than you would otherwise pay for the delivery of orders that you make on Asda Groceries during the period during which your Delivery Pass is active ("Delivery Pass Period"). At the end of your Delivery Pass Period we will calculate the full price of each delivery slot you booked on Asda Groceries during the Delivery Pass Period. If the full price of those slots is less than the amount you paid for your Delivery Pass, we will refund you the difference. Any refund due will be made in the form of a non-transferable e–voucher which can be redeemed on Asda Groceries only. This e–voucher will be automatically uploaded into your Asda Groceries account once your Delivery Pass Period has ended. Where you have a 6 or 12 month Anytime Delivery Pass and you choose to cancel your Delivery Pass before the end of the Delivery Pass Period, you will not qualify for the saving guarantee.

3.13.19 The saving guarantee offer is not valid on the 1 month Anytime Delivery Pass.

Governing Law

3.13.20 These terms and conditions are subject to English law and the exclusive jurisdiction of the English courts.

Changes to these Terms

3.13.21 We reserve the right to make changes to these terms and conditions at any time. If we make any changes to these terms and conditions we will let you know as soon as possible by posting the changes on Asda Groceries.

Promotional Terms

Free Trial

3.13.22 The offer is valid against a 1 month free trial of the Anytime Delivery Pass 6 and 12 months and is valid only for customers who have not previously used a similar promotional Delivery Pass trial offer. The 1 month free trial offer is not transferable and may not be sold or shared. After the free month trial period you will be charged the one-off or monthly rate for the Delivery Pass selected unless you cancel your Delivery Pass before the end of the free month trial period. We may revoke this offer at any time for technical, security, or business reasons, including fraud prevention.

3.14 Governing Law

These terms of sale are subject to English law and the exclusive jurisdiction of the English courts.

3.15 Changes to these Terms

These terms of sale are subject to English law and the exclusive jurisdiction of the English courts.

4 DIETARY AND LIFESTYLE SEARCH AID

Our Site offers a Dietary and Lifestyle search and filter service to aid You with dietary or lifestyle needs to find products that are relevant to You via Our Site and mobile applications.

This service is provided in partnership with Foodmaestro Limited, who work with registered dieticians to analyse the ingredient list of a product to understand if that product contains any ingredients which may not match a customer’s dietary search term or applied filter.

The results displayed following a search, or the application of a filter, may contain products from both the Asda Free From range, and additional products that have been identified as not containing a specific ingredient or allergen based on the product labelling.

The products in the Asda Free From range are produced under controlled conditions to ensure that they are suitable for the specified dietary needs and that they are Free From the allergens claimed on the packaging.

All other products have been included following analysis of their ingredients list, alongside any ‘may contain’ labelling on the packaging. Whilst these products may not contain a specific allergen or ingredient, they have not been produced under controlled conditions and We cannot guarantee that they will be suitable for Your specified dietary needs.

You must not rely solely on this search aid, or on the information provided on the Site, as products are regularly improved and the product information, ingredients, nutritional guides and dietary or allergy advice may occasionally change. Because of this, Network Food does not accept any liability for any inaccuracies or incorrect information contained on the Site.

This search aid has been developed to improve Your browsing experience with dietary and lifestyle needs by helping to identify food products which may be appropriate for Your needs.This is not an alternative to medical advice and We recommend that You always read the label carefully before using or consuming any products.

4.1 Filter Definitions

The below list offers a definition of the different search filters on the Site.

No Milk; The No Milk filter excludes all milk and products with milk as an ingredient from cow, goat, buffalo, or sheep. The No Milk filter also excludes any products that may contain Milk. Network Food do not guarantee a product is free from any ingredient or contamination unless it is specifically manufactured in an approved facility and branded Network Food From. Always read the label.

No Egg; The No Egg filter excludes all eggs and products with egg as an ingredient, and any products that may contain egg. Network Food do not guarantee a product is free from any ingredient or contamination unless it is specifically manufactured in an approved facility and branded Network Food From. Always read the label.

No Nuts (includes peanuts and tree nuts); The No Nuts filter excludes all peanut and tree nut products and products that contain nuts or tree nuts as an ingredient. The No Nuts filter also excludes any products that may contain nuts. The filter will include results for chestnuts, pine nuts, coconut and nutmeg as these are botanically different from tree nuts. Network Food do not guarantee a product is free from any ingredient or contamination unless it is specifically manufactured in an approved facility and branded Network Food From. Always read the label.

No Peanuts; The No Peanuts filter excludes all peanut products, products that contain peanut as an ingredient, and products that may contain peanuts or may contain nuts. Network Food do not guarantee a product is free from any ingredient or contamination unless it is specifically manufactured in an approved facility and branded Network Food From. Always read the label.

No Soya; The No Soya filter excludes all soya, products with soya or soya lecithin as an ingredient, and products that may contain soya. Network Food do not guarantee a product is free from any ingredient or contamination unless it is specifically manufactured in an approved facility and branded Network Food From. Always read the label.

No Gluten; The No Gluten filter excludes all products that contain or may contain barley, rye, wheat, kamut, spelt, and oats. It also excludes products that may contain gluten. Network Food do not guarantee a product is free from any ingredient or contamination unless it is specifically manufactured in an approved facility and branded Network Food From. Always read the label.

No Fish; The No Fish filter excludes all oily and white fish, products with fish as an ingredient, and products that may contain fish, or ‘mixed seafood’. Always read the label.

No Shellfish; The No Shellfish filter excludes all crustaceans and molluscs, products with shellfish as an ingredient, and products that may contain shellfish, or ‘mixed seafood’. Always read the label.

No Celery (including celeriac); The No Celery filter excludes all celery and celeriac products and products that contain celery or celeriac as an ingredient. The No Celery filter also excludes any products that may contain celery or celeriac. Always read the label.

No Mustard; The No Mustard filter excludes all mustard products, products that contain mustard as an ingredient, and products that may contain mustard. Always read the label.

No Sesame; The No Sesame filter excludes all sesame products, products that contain sesame as an ingredient, and products that may contain sesame. Always read the label.

No Lupin; The No Lupin filter excludes all products that contain or may contain lupin. Always read the label.

No Lactose; The No Lactose filter will exclude all products that contain lactose, including ingredients that contain lactose. The No Lactose filter is not the same as the No Milk filter which is also available. Network Food do not guarantee a product is free from any ingredient or contamination unless it is specifically manufactured in an approved facility and branded Network Food From. Always read the label.

Vegetarian; The Vegetarian filter excludes items that contain animal products and animal by-products with the exception of milk and egg. Always read the label.

Vegan; The Vegan filter excludes all products that contain animal products and animal by-products including milk, eggs and honey where the product has been certified by the Vegan Society according to its product labelling. Always read the label.

Halal; The Halal filter includes all products that carry a Halal certification/claim according to its product labelling. Always read the label.

Kosher; The Kosher filter includes all products that carry a Kosher certification/claim according to its product labelling. Always read the label.

5 GEORGE PARCEL RETURNS

5.1 Returning of George parcels

5.1.1 Where You have purchased an item on the George Website (direct.networkfoodshopping.com) and wish to return an item in accordance with the George Website returns policy, if your parcel meets the GHS Return Conditions and You are based in the Eligible Area You will be able to give it to Your Delivery driver when he or she Delivers Your order.

5.2 GHS Return Conditions

In order for Your Delivery driver to accept the George Website returned item, the parcel must meet the following conditions:

  • is 50x30x30cm or less in size;
  • is securely packaged;
  • has a returns label stuck to the outside of the parcel;
  • only contains the items you wish to return; and
  • contains the completed returns slip inside,

The Delivery driver has a right to refuse to take the returned parcel where he or she believes that these GHS Return Conditions are not met.

5.3 Eligible Area

We are currently trialling the return of George Website items via your Delivery driver only in limited areas. 

5.4 Proof of return

Once your Delivery driver has confirmed the GHS Return Conditions are met they will provide You with a proof of return card.

Queries

For any queries please contact our Customer Services team on the details below:
Network Food,
Unit A5,
Brantwood Industrial Trading Estate,
London,
N17 0DX.

Telephone: +447504010109
Email: info@networkfood.co.uk

whatsapp

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